OLIVE AND WILLOW RESOLUTION

Owned and Operated by Gaia Law Pty Ltd

Terms and Conditions & Privacy Policy

Welcome

At Olive and Willow Resolution, we are committed to creating a calm, respectful, and transparent environment where people can resolve disputes with clarity, dignity, and care.

We believe that trust, informed consent, and open communication are the foundation of meaningful resolution work. Our Terms and Conditions and Privacy Policy are designed to clearly outline how we operate, how your information is handled, and what you can expect when engaging our services.

We encourage you to read these documents carefully. If anything is unclear, we welcome your questions at any time.

PRIVACY POLICY

Our Commitment to Your Privacy

At Olive and Willow Resolution, we take privacy and confidentiality seriously. We recognise that mediation often involves sensitive, personal, and emotionally significant information, and we are committed to handling all data with care, respect, and discretion.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the GDPR (General Data Protection Regulation).

If you have any questions about how your information is handled, you can contact us at:
info@gaialaw.com.au

Who We Are

Olive and Willow Resolution is a mediation service owned and operated by Gaia Law Pty Ltd.

This Privacy Policy applies to:

• Our website

• Our intake and enquiry forms

• Email communications

• Social media platforms (including Instagram, Facebook, and related channels)

It does not apply to third-party platforms (e.g. Instagram, Facebook, WhatsApp), which are governed by their own privacy policies.

Our Role in Your Privacy

This policy applies to clients, participants, and website visitors.

We determine how and why your data is collected and used. We do not sell or rent personal information.

How We Collect Information

We may collect personal information when you:

• Submit an enquiry or intake form

• Complete a Google Form

• Contact us via email

• Engage our mediation services

• Subscribe to updates or newsletters

We may also collect limited technical data automatically (e.g. IP address, browser type, usage behaviour).

Google Forms Handling

When Google Forms are used, submissions are:

1. Downloaded securely as a PDF

2. Removed from Google Forms

3. Stored securely on our document management system

4. Deleted from local devices after upload

This process is designed to minimise exposure of sensitive information.

Types of Information We May Collect

This may include:

• Contact details (name, email, phone number, address)

• Information relevant to your mediation matter

• Communication records

• Usage data (website interactions, timestamps, page activity)

• Technical data (device type, IP address, browser information)

• Participation details relating to sessions or events

How We Use Your Information

We may use your information to:

• Facilitate mediation services

• Communicate with you

• Manage intake and scheduling

• Improve service delivery

• Maintain records required by law or professional standards

• Ensure safety and procedural fairness

• Prevent fraud or misuse of services

• Comply with legal obligations

• Provide administrative and operational support

We do not use your information for unrelated purposes without consent.

Disclosure of Information

We may disclose information:

• With your consent

• Where required by law

• To service providers assisting with operations (e.g. IT systems, payment processors)

• To legal or regulatory authorities where required

• To protect safety, rights, or legal obligations

We only disclose what is necessary.

Data Storage and Security

We take reasonable steps to protect your personal information using secure systems, passwords, and controlled access.

However, no electronic system is completely secure, and we cannot guarantee absolute security of data transmission.

International Data Storage

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure comparable privacy protections are in place.

How Long We Keep Data

We retain information only as long as necessary for:

• Service delivery

• Legal and administrative obligations

• Record-keeping requirements

• Dispute resolution or compliance purposes

Once no longer required, data is securely deleted or de-identified.

Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion (where legally permitted)

• Restrict or object to processing

• Withdraw consent (where applicable)

We may need to verify identity before processing requests.

Cookies and Analytics

We may use cookies and analytics tools (e.g. Google Analytics, Facebook Insights) to understand site usage and improve services.

You can disable cookies through your browser settings.

Marketing

We will only send marketing communications where you have opted in. You may opt out at any time.

Complaints

If you have concerns about privacy, please contact us. We will respond promptly and work to resolve the issue in good faith.

LAST UPDATED

4 January 2026

TERMS AND CONDITIONS

Introduction

These Terms apply to your use of Olive and Willow Resolution services, website, communications, and associated platforms.

By engaging with our services, you agree to these Terms and our Privacy Policy.

Nature of Our Services

Olive and Willow Resolution provides mediation and dispute resolution services only.

We do not provide legal advice or act as legal representatives for any party.

All information provided is for facilitation and resolution purposes only.

Neutrality

We act as neutral facilitators. We do not:

• Take sides

• Advocate for any party

• Provide legal representation

• Determine legal rights or outcomes

No Legal Advice

Nothing provided by Olive and Willow Resolution constitutes legal advice.

You are encouraged to seek independent legal advice before, during, or after mediation.

Participation and Consent

By participating in mediation, you confirm that:

• You are voluntarily engaging in the process

• You understand the nature of mediation

• You agree to participate respectfully and in good faith

• You are responsible for your own decisions and outcomes

Confidentiality

Mediation is conducted on a confidential basis, subject to legal exceptions.

Information shared during mediation will generally not be disclosed outside the process unless:

• Required by law

• Necessary to prevent serious harm

• Required for enforcement or safety purposes

Limitations of Liability

To the fullest extent permitted by law:

• We are not liable for outcomes of mediation

• We are not responsible for decisions made by participants

• We are not responsible for indirect or consequential losses

Participation in mediation is at your own risk.

Fees and Payment

Fees are quoted in Australian Dollars (AUD) and may include GST.

Payment terms will be outlined prior to engagement. Failure to pay may result in suspension of services.

Refunds and Cancellations

Refunds are subject to Australian Consumer Law and service agreements.

Once mediation services have commenced, refunds are generally not provided except where required by law.

Third-Party Services

We may use third-party providers for:

• Scheduling

• Payment processing

• Document storage

• Communication tools

We are not responsible for third-party systems or their policies.

Intellectual Property

All materials created or shared by Olive and Willow Resolution remain the intellectual property of Gaia Law Pty Ltdunless otherwise stated.

Changes to Terms

We may update these Terms from time to time. Continued use of our services indicates acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of Queensland courts where applicable.

Severability

If any part of these Terms is found invalid, the remainder continues in full force.

Contact

For all enquiries:
info@gaialaw.com.au

LAST UPDATED

4 January 2026